Frequently Asked Questions

Your initial assessment will begin by collecting a detailed history of your symptoms and determining if there is a relationship between your symptoms. Once we have gathered the background information about your injury, we will begin the physical assessment. The physical assessment will vary depending on your injury, but usually includes observation of your posture and functional tasks, and assessment of range of motion, muscle strength, tissue tension, joint motion, manual palpation of affected areas, and special tests to rule out more serious injury.

Once the initial assessment is completed, the physiotherapist will explain their findings to you. As part of the assessment, you will be given exercises and/or other self-management techniques to do. There will be time to answer any questions.

To allow the physiotherapist to easily access your area(s) of injury, please wear loose fitting clothing (e.g. t-shirt and shorts/trackpants) and comfortable footwear. Please note you may be asked to partially disrobe to fully assess the affected area.

If you have a doctor’s referral, post-surgical protocol, or any imaging reports, you may bring them to your appointment. We will scan a copy of any documentation you bring to have a complete patient file.

This will depend on your condition and its complexity. In general, simple or acute injuries tend to resolve faster, while complex or chronic issues will likely take longer.

Most treatment plans consist of a home exercise program, which will start right away. You will be given exercises based on your goals and may consist of strengthening, stretching, balance, and functional exercises. We will also discuss any necessary modifications to your current daily routine to allow for optimal healing.

No. Physiotherapists are primary health care practitioners and you do not need a doctor’s referral to see one. Please note that some insurance companies still require a doctor’s referral in order to receive reimbursement for our services.

No. At Wilcox Physiotherapy & Sports Injury Clinic, all assessments and treatments are performed 100%, one-on-one with a Registered Physiotherapist.

Yes. All patients are welcome at Wilcox Physiotherapy & Sports Injury Clinic, regardless of how or where the injury or condition has occurred.

We accept cash, cheque, debit or credit. We can bill most extended health benefits carriers on your behalf, meaning we will direct the insurance payment to you. If your injury is due to a car accident or workplace injury, your motor vehicle insurance or WSIB will be billed directly.

Please contact us at 416-297-6090 or email us at if you have further questions about billing.